Terms and Conditions

Introduction

This web site www.thewhiskyman.com.au is owned and operated by

The Whisky Man Pty Ltd.  ACN 634 114 113.

The Whisky Man is a registered name and trademark applies. Your use of the Site is subject to our Terms of Use, which you accept by using the Site. These Terms of Use may be updated by us from time to time and at any time without notice and revisions will be made available on this website immediately.

Responsible Service of Alcohol Policy

The Whisky Man supports the responsible service of alcohol.

No Alcohol can be sold or supplied to anyone under 18.

Its against the law.

The Whisky Man – NSW Packaged Liquor licence No. LIQP770017291

Photographs

Please note that in some circumstances the product photo may not always match exactly the product that you receive. Often we do not want to open an item or break a seal to photograph the actual product, but we will do our best to accurately represent and describe the item correctly.

All pictures and artwork on the site are copyright www.thewhiskyman.com.au You must seek the express permission of The Whisky Man to use our photos. If you are given permission to use a photo or photos you must attribute the photo to The Whisky Man with the words “Used with permission www.thewhiskyman.com.au.” Failure to seek permission to use our photos is a breach of terms or use of this web site and a breach of the relevant copyright Laws applicable in New South Wales, Australia.

Acceptance of Terms

When you use this site, you accept our terms of use.  The terms of use also cover our delivery policy and privacy policy.  This means that you agree to accept both our delivery and privacy policies that are listed on this web site. If you do not agree with our terms please close this browser and do not use the website.

Use, Copyright, Permissions, Warranties, and Liability

Parts of the Site are accessible to all users and other parts of the Site are restricted to users who have registered with us (“registered users”).  Unless otherwise stated, these Terms of Use apply to all users, including registered users. We may, in our sole discretion, decline to register anyone as a registered user without giving any reasons. The Site is proprietary and you may not copy anything on it All copyright and other rights (including, without limitation, intellectual property rights) in and to the Site and the material (the “Content”) on the Site are owned by us or by others. You may not use, copy, adapt, modify, sell, license, distribute, transmit, display, publish or create works derived from the Site or the Content or any part thereof without our prior written consent (except as permitted under applicable law). “The Whisky Man is our trade mark and there are other trademarks, names and logos on the Site which belong to us or other people. You do not have any licence or right to use any of them. The Site does not provide any advice or recommendation nor does it make claims of our product being an investment in part or future part. None of the Content constitutes any advice or recommendation whatsoever in relation to any security, investment, potential investment or decision. No decision of any kind should be made on the basis of the Content. We are not liable to you We make no representation or warranty that the Content is accurate, up-to-date or complete or that any expressions of opinion or statements of intention are reasonable or honest. To the fullest extent permitted by law, we accept no liability (whether in contract, tort or otherwise) for any damages or loss of any kind arising from any inaccuracies, omissions or misleading, false or deceptive statements in the Content.

POLICIES & PROCEDURES

Refunds

Subject to the relevant State or Federal Laws, The Whisky Man does not offer refunds unless the item is not as described on our website or is severely faulty or the wrong product has been sent. In certain circumstances, The Whisky Man may offer a credit. If a refund is offered due to a fault on our part, the item must be reported immediately with pictures to:

mrwhisky@thewhiskyman.com.au

we will reply and communicate the best course of action.

The item must be received in the same condition it was sent out. If the item is damaged in transit or is lost or is received in a worse condition than it was originally sent out, the refund will not be processed.

In very rare cases The Whisky Man will agree to a refund for a change of mind purchase. In these cases, the cost of postage to the customer will not be refunded. The item must also be posted back to The Whisky Man at the customer’s cost, so that only the value of the item exclusive of all postage/delivery charges will be refunded.

Returned to Sender

Where you have incorrectly entered your address on an order or where your address is incorrect in PayPal and you checkout using PayPal express, the parcel will be returned to The Whisky Man and we will refund your order less a $20 RTS fee for all orders.

Product Description and Representation

The Whisky Man will endeavour to represent each item to the best of our ability, please take responsibility and ensure you ask as many questions about a particular item and are satisfied with your enquiry prior to purchase, also consider the age of some of our items are extremely old and rare. We will always assist you and value your business.

Responsible Service of Alcohol

The Whisky Man strictly adheres to the responsible service of alcohol and will not in any circumstances deliver liquor to persons under the age of 18 years of age. If the delivery recipient looks to be under age and no satisfactory ID is provided then delivery will NOT occur.

Shipping Policy

The Whisky Man only deliveries in accordance with Australian Law, all deliveries require proof of age. Selling liquor to minors is a serious offence. Australia post and our couriers will ask for ID as their delivery policy on alcohol.

• Person of the age of 18 must be in attendance at Delivery Address
• If the person at the address is judged to be under 25 years of age, proof of age including photo identification will be requested.
• If suitable proof of age identification cannot be produced, that person will be advised that the parcel will be carded to a Post Office where the article can be collected on the production  of suitable proof of age ID (Photo ID). A delivery notification card will be provided for this purpose.
• If there are persons at the address who cannot provide proof of age ID and the parcel contains a “Delivery Instruction” providing the authority to leave the article, the “Delivery Instruction” is not to be followed. In these circumstances the article will be carded to the nearest Post Office.
• Delivery will be attempted by knocking on the door or ringing the door bell and waiting a short time for the customer to respond.
• If the parcel does not contain alcohol and a “Delivery Instruction” providing authority to leave at the address, the parcel will be carded to the nearest Post Office as per standard carding procedures.
• Ordinary parcels containing wine/alcohol are not permitted to be safe dropped. If no-one is in attendance the parcel will be carded to the nearest Post Office as per the standard carding procedure.

Contact Us

If you have any questions about any of the T&C's please contact us at:

mrwhisky@thewhiskyman.com.au